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OK25: How to Build a Profitable Outbound SDR Team: P&L Math, Headcount Decisions, and the 9-Month Payback Reality

With Jay Glenn, Founder at Jay Glenn Agency

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The podcast format has changed. No more talking-head conversations. We build live, show screens, walk through real examples.

First session: 5 AI Role-Play Use Cases for Outbound Teams and Cold Calling. Part 2 with Troy Johnson.

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New podcast episode is up!

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Jay Glenn is the founder of Jay Glenn Agency, where he helps B2B companies build financially sustainable SDR programs. After witnessing mass SDR layoffs in 2022, Jay developed a suite of P&L calculators that have become essential tools for SDR leaders proving ROI to their executives.


Listen on YouTube, Spotify, Apple Podcasts, and Snipd.


Grab the SDR P&L Calculator.


We discuss:

  • Why 2022 was the wake-up call for SDR financial accountability

  • The SDR P&L Calculator — walkthrough of inputs, outputs, and the 7.91x return benchmark

  • The $50K ACV threshold for sustainable SDR models (and why lower ACVs fail)

  • Customer lifecycle as the most underrated profit lever for SDR teams

  • When to hire SDRs vs. when to invest in product and full-cycle AEs

  • The Headcount Gap Calculator for modeling scale decisions

  • Why inbound and outbound need separate conversion rate assumptions

  • How to present SDR financials to your board (with or without good news)

Referenced:


My biggest takeaways from this conversation:

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